Dynamics of Change in Implementing Enterprise Systems

This study examined change in an Enterprise System implementation. Using the Motors of Change literature as a foundation, the underlying stimuli were examined in a qualitative study to clarify the change processes that occur as stimuli such as management strategies faced with forces such as user resistance. This study clarified the motors of change through a framework and analyzed the manner in which they surface through an Enterprise Systems implementation. Five of the six motors of change occurred throughout the implementation. The impact of these motors of change has been described and a resultant change model has been proposed based on the findings of the study. Furthermore, insight is provided for managers in understanding various motors of change in an implementation and addressing user resistance.